Frequently Asked Questions About Registration and Login

Q1. On the Login Screen, the Error Message, "Authentication Failed. Please Confirm Your Email Address and Password." is Displayed    

A1.

Check the following information.

Email Address

Password

  • Please enter at least 8 characters and no more than 16 characters.
  • Only half-width alphanumeric characters and symbols can be entered.
  • It is case-sensitive. ("A" and "a" are treated as different characters.)

Q2. I Don't Know My Password

A2.

The password is known only to you.
For security reasons, we are not able to respond to inquiries regarding passwords.
If you forgot your password, please reset it.

Q3. I Want to Use a Shared Email Address

A3.

A single email address cannot be registered for multiple users.
Since the email address is used as the login ID, the same email address cannot be used by multiple users.
We apologize for the inconvenience, but please register with a different email address.

Q4. The Screen Does Not Advance

A4.

After confirming the following, contact the Customer Support.

  • Target page
  • Specific screen status or error messages
  • Type and version of operating system you are using
  • Type and version of browser you are using
  • Approximate date and time of the operation

Q5. The Error Message, "The Email Address You Entered is Already in Use," is Displayed

A5.

Since you have already registered with the email address you entered, please reset your password.
Alternatively, please register with a different email address.

Q6. The Error Message "The Email Address Entered is Incorrect," is Displayed

A6.

The email address you entered is not registered.

Click here to register as a new user

Q7. I am Using a Different Email Address to the One That I Registered With Before

A7.

If you have changed your email address (including domain name change), please check the following.

If you can check the contents of your old email address's inbox folder
If you have automatic email forwarding from your old email address to your current email address set up

Please enter your old email address on the "Change Email Address" page and set your new email address.

Click here to change your email address

If you are unable to check the inbox folder of your old email address

Oriental Motor will change your registered email address.
Please contact the Customer Support to change your registered email address with the following information.

  • Email address at time of registration
  • Name (full name)
  • New email address

User Guide